Inbound Shipments and how they appear in Maven Dispatch

Table of contents

• Overview

• identify how inbound shipments enter Maven Dispatch

• Locate inbound shipments on the dispatch board

• Move shipments from inbound to routes

• Use shipment tags to guide routing decisions

• Diagnose missing inbound shipments

Overview

Use this article to understand where inbound shipments come from, how they appear in Maven Dispatch, and how they move onto routes

Identify how inbound shipments enter Maven Dispatch

Confirm shipment sources in the customer’s setup:

• Route planning: Accept orders and stops from planning tools that push shipments into Dispatch.

• TMS or order system: Monitor integrated feeds that create shipments automatically.

• Manual entry or imports: Use approved tools to enter or bulk‑import shipments when required.

Align with planning and TMS teams so shipments arrive on time and with correct data.

Locate inbound shipments on the dispatch board

Use the inbound or unassigned area in Maven Dispatch to find work:

• Filter by date and terminal to show the right operating day.

• Scan the list for shipment ID, customer, origin, destination, and service window.

• Check shipment tags and notes to understand handling requirements.

• Review the assignment status to see which shipments remain unassigned.

Confirm that all expected inbound shipments appear here before assigning routes.

Move shipments from inbound to routes

From the inbound area:

• Select shipments that belong on the same route.

• Create a new route or attach the shipments to an existing route.

• Review time windows, mileage, and tags before finalizing the assignment.

• Dispatch the route when ready so the driver sees the work in the mobile app.

Avoid leaving critical shipments unassigned late into the operating day.

Use shipment tags to guide routing decisions

Use tags on inbound shipments to:

• Prioritize time‑sensitive or appointment shipments.

• Keep restricted freight on compliant routes and equipment.

• Group special equipment needs, such as liftgate or pallet jack.

• Separate or combine freight according to customer rules.

Review tags closely before dispatching to prevent mis‑assignment and compliance issues.

Diagnose missing inbound shipments

When an expected shipment does not appear:

• Reset Dispatch filters to show all dates, terminals, and statuses.

• Search by shipment ID or reference number.

• Confirm upstream creation in planning, TMS, or import logs.

• Check that the shipment is not already assigned to a route on a different day or terminal.

If shipments routinely fail to enter the inbound list, log examples and engage integration or data owners.