Driver: Can’t find a shipment in the Maven app

Overview

A “missing” shipment in the Maven Driver App usually means:

• Wrong route or date open

• Shipment grouped under a different stop than expected

• Shipment already completed on the route

• Shipment never dispatched or never created in Maven

Use this checklist in order. If the shipment still doesn’t appear, escalate to Dispatch.

Step 1: Confirm the correct route and date

In the Maven Driver App:

1. Open the Route tab.

2. Confirm:

   • Correct trip/manifest for today is selected.

   • No other active route (AM/PM or split route) should be in use.

   • Route date matches the shipment’s scheduled date.

If the shipment belongs to a different trip or date, switch to that route.

Step 2: Find the stop, then the shipment

Shipments often group under a single customer stop.

1. Scroll through stops in the Route tab.

2. Match by:

   • Customer name

   • City or address

   • Approximate scheduled time

3. Open the matching stop.

4. Review all shipments listed under that stop.

If the shipment appears under an unexpected stop, complete it from that stop.

Step 3: Check completed stops

If the shipment might already be finished:

1. In the Route tab, locate completed stops that match the customer or location.

2. Open each completed stop.

3. Open each shipment in the stop and verify shipment numbers and details.

If the shipment appears here but details are wrong, re-complete it.

Step 4: Re-complete a shipment to correct details

To correct a completed shipment:

1. Open the Route tab.

2. Open the completed stop that contains the shipment.

3. Open the shipment.

4. Select Complete Again and follow the workflow to update information.

Step 5: Escalate to Dispatch

If the shipment does not appear on any active or completed stop:

1. Contact Dispatch.

2. Provide:

   • PRO or order number

   • Customer name and location

   • Scheduled date and time

   • Any notes on how the order was received (TMS, paper manifest, phone call, etc.)

Dispatch can then troubleshoot in Maven Dispatch (Inbound Shipments, Ready to Plan status, integration, and completion behavior)