Resolve “Pulsing M” on Maven App Startup

Description

Use this article when a driver reports any of the following:

• They cannot log into their account or open the Maven app.

• The app appears frozen and does not load the login or home screen.

• When they tap the Maven app, it shows a blue screen with a pulsing blue “M” in the center and never moves past that screen.

This is known as the “pulsing M” issue.

Troubleshooting steps

1. Close the app

1. On the tablet, tap the Recent Apps button:

   • This is the three light grey lines at the bottom of the tablet, to the right of the Home button.

2. Tap Close all (or swipe Maven Machines away, depending on the device).

3. Have the driver re-open the Maven Machines app and check if it loads normally.

If the app still shows the pulsing M and will not open, continue to Step 2.

2. Clear app data

If this is an enterprise-managed customer:

• Use Knox commands to clear app data remotely.

• Refer to your internal Knox Guide for the exact commands and process.

If this is not an enterprise-managed customer (manual on-device steps):

1. Press the Home button to return to the tablet’s Home screen.

2. Open Settings.

3. Tap Apps.

4. Find and select Maven Machines.

5. Tap Storage.

6. Tap Clear data at the bottom of the page and confirm.

   • This will log the driver out of the Maven app and reset app data.

3. Confirm resolution and log the driver back in

1. Have the driver re-open the Maven Machines app.

2. Log the driver back in using the standard credentials (for example, company code, Driver ID, and last four of SSN, as applicable to your fleet).

3. Ensure the driver is reconnected to their vehicle/adapter once in the app.