Trip workflow in the mobile app

Overview

In the mobile app, a trip includes all pickups, deliveries, and destinations associated with a single trailer. Each trip may contain multiple stops. Drivers must complete all required forms at each stop before the trip can be finished.

Trips and stops

A trip contains:
- All planned pickups and deliveries for a trailer.
- One or more stops in a defined sequence.
At each stop, drivers:
- Arrive and start the stop.
- Complete required forms and fields.
- Depart the stop when work is finished.

Only one trip and one stop can be active at a time in the app. Trips cannot be completed until all required stop forms are filled out.

Trip dashboard

On the trip dashboard screen:

Drivers see all available trips.
Each trip has a Start trip button when it is ready.
After a trip is started:
- That trip becomes the active trip.
- Other trips are typically disabled until the active trip is completed or ended, depending on configuration.

Manage stops within a trip

For each stop on the active trip:

Review the stop card or row for:
- Customer/location information.
- Scheduled time or sequence.
Tap Arrive stop when reaching the location.
Complete all required fields on the stop form, which may include:
- Quantities or delivery details.
- Exceptions or notes.
- A Bill of lading (BOL) photo or other required images.
- Signatures or completion codes, as configured.
Tap Depart stop after finishing all work and completing forms.

If the stop is the final one:

A Complete trip button appears after the last stop is departed and all required information is entered.

Complete the trip

To successfully complete a trip:

Ensure all stops in the trip have:
- Been arrived and departed.
- All required forms and fields completed.
Tap Complete trip when the final stop is finished.
Confirm completion if prompted.

If the Complete trip button does not appear:

Check for incomplete forms or unanswered required fields at previous stops.
Review each stop and ensure all sections are fully submitted.